FireVault Legal Centre

The terms governing your use of the FireVault platform, including platform role, user responsibilities, and limitation of liability.

Pricing, renewal, cancellation, payment failures, and refund policy for FireVault subscriptions.

Rules governing acceptable use of the FireVault Platform, including account security and user-generated content.

The specific responsibilities every FireVault user accepts when using the Platform.

How FireVault collects, uses, stores, and protects personal data in accordance with UK GDPR and the Data Protection Act 2018.

How FireVault uses cookies and similar technologies on the Platform.

The terms under which FireVault processes personal data on behalf of Customers as a Data Processor under UK GDPR.

Clarifies that FireVault is a software tool, not a compliance authority, and does not guarantee compliance.

Clarifies the responsibilities of assessors using FireVault and the limits of the Platform's role in fire risk assessments.

Disclaimer regarding third-party providers used by FireVault, including payment, hosting, email, and insurance partners.

Clarifies that FireVault introduces customers to insurance partners and does not provide insurance advice.

The security measures FireVault implements to protect data and the steps taken in the event of a security incident.

FireVault's commitment to service availability, maintenance windows, and limitations of liability for downtime.

How FireVault uses artificial intelligence tools, the requirement for human review, and limitations of AI outputs.

How to make a complaint to FireVault, the investigation process, and expected response times.